Que) Will I get the exact same design, finish, and fabric as shown at the site ?
Ans) Yes, most of the time. However, our designs evolve over time and there may be some variation in angles, elements, the material used, etc. compared to what is seen online. Handmade furnitures may have minor variations in size, shape, and finish. Wood being a natural product have different grains and react differently to staining. Hence, the final color, grains & appearance may differ from the photograph or sample shown. Handmade fabric will have some variation in print, color, patches, patterns, etc.
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Que) How will I know I have Ordered at your site ?
Ans) After you complete your Order, you will receive an SMS from the Payment processing company and we will also send you an Email with attached Bill copy. Similarly at the time of Shipping, you will be notified from us either via Phone Call and/or SMS and/or Email and/or a Whatsapp message.
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Que) I have done the Payment, but did not receive any confirmation ?
Ans) If you have not received any SMS or Email after your Payment, that means your Order and Payment has not happened or completed or gone through or debited. Nothing to worry in that case.
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Que) How long you will take my Order to Deliver ?
Ans) For Orders, where Delivery Location is within Bangalore, we will Deliver within 3-15 Days.
For Orders, where Delivery Location is outside Bangalore /pan India, we will Deliver within 2-6 Weeks.
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Que) Do you Deliver outside India ?
Ans) No. But we will do so in future.
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Que) Do you charge for Delivery ?
Ans) Delivery is Free within Bangalore City. For Delivery outside Bangalore /pan India, appropriate Delivery Charges will be automatically added and shown to you at the time of Order.
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Que) Can I order with COD (Cash on Delivery) ?
Ans) Yes, but COD is only available for Orders where the Delivery Address is within Bangalore City.
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Que) What are the Payment Methods do you accept ?
Ans) We accept Debit & Credit Cards, Netbanking, Mobile Wallets, UPI and COD (only for Bangalore).
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Que) How you will Deliver my Order ?
Ans) For Orders, where Delivery Location is within Bangalore, we will Deliver via our own in-house Delivery Staff & Vehicles, most of the times and with reputed external Courier or Shipping Companies sometimes.
For Orders, where Delivery Location is outside Bangalore /pan India, we will always Deliver with reputed external Courier or Shipping Companies.
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Que) Can I track my order online ?
Ans) Orders once placed can be tracked from this site using the order ID. For any further information, you could write an email to “[email protected]”.
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Que) My shipment is delayed. What can I do ?
Ans) Once Shipped, generally, a third party (transporter) is responsible for the delivery. You could check the status of the shipment from the tracking tool on this site. For any further information, you could write an email to “[email protected]”.
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Que) Who is the Owner of KVFurntech.com ?
Ans) Mr. KV Suresh, a veteran Sales & Marketing Professional, a seasoned Entrepreneur and a resident of Ramamurthy Nagar, Bangalore East, is the Owner/ Founder of KVFurntech.com
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Que) How old is the company ?
Ans) The company started in year 2016.
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Que) Is KVFurntech a registered company ? Ans) KVFurntech is a Govt. registered Businesses with GSTIN 29BWLPS5782B1Z.
